Director of Renewals
| Company | Abridge |
|---|---|
| Location | Boston, MA, USA, San Francisco, CA, USA, Chicago, IL, USA, Pittsburgh, PA, USA, New York, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 8+ years of experience in renewals, partner success, or account management in a HealthTech environment
- 3+ years managing renewals processes
- Proven track record of high retention rates and churn reduction
- Strong negotiation and contract management skills with a focus on win-win outcomes
- Data-driven mindset with experience in forecasting and pipeline management
- Deep understanding of subscription-based revenue models and customer lifecycle management
Responsibilities
- Develop and implement a scalable renewal process to maximize retention and reduce churn
- Own and manage a renewals pipeline, ensuring timely contract negotiations and renewals
- Identify opportunities to increase value and revenue related to renewal
- Analyze renewal trends, risks, and opportunities, leveraging data to inform decision-making
- Proactively engage with partners to understand their needs, business goals, and potential risks related to renewals
- Establish and manage early warning systems for at-risk accounts, working to resolve issues and mitigate churn in partnership with partner success
- Define and track key renewal KPIs, including retention rates, churn reduction, and expansion revenue
- Collaborate with Partner Success, Sales, Finance, Legal, Revenue Operations, and more to streamline negotiation, contract management, and pricing strategies
- Provide executive reporting on renewal performance, forecasting, and revenue impact
Preferred Qualifications
- Interest in the role even if not a perfect fit
- Willingness to learn new things