Associate Technology Support Technician
| Company | Lowe’s |
|---|---|
| Location | North Carolina, USA |
| Salary | $19.15 – $31.98 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma or equivalent
- Completion of coursework or program focused on relevant technology related skills (e.g., technology related college coursework, bootcamp, certification program, technology academy)
- Experience in customer service
Responsibilities
- Provides first level technical support to resolve problems with products and applications by meeting customer service, call quality, and incident logging standards.
- Performs tracking and documentation by entering problem details, service request status, and resolutions into the company incident management system.
- Analyzes and prioritizes incoming requests. Attempts to resolve problems by applying documented solutions and routes problems as necessary to the appropriate resource.
- Performs and documents break/fix repairs on personal computers, thin clients, printers, servers, mobile devices, handheld devices, and software applications to resolve incidents.
- Initiates and supports third-party hardware and/or software vendor services, as necessary.
Preferred Qualifications
- Associate’s degree in computer science, CIS, or related field
- 1 year of experience providing first level support for IT systems in a corporate setting, including diagnosing, troubleshooting, and resolving incidents
- 1 year of experience working with defect or incident tracking software
- 1 year of experience in software installation and support
- 1 year of IT experience in the retail industry