Collections Associate II
| Company | Fidelity National Information Services |
|---|---|
| Location | St. Petersburg, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High school diploma or GED required.
- Prior call center experience; collections experience preferred.
- Intermediate computer navigation and operation skills.
- Demonstrate effective people skills and sensitivities when dealing with others.
Responsibilities
- Provides customer support by phone, email, or instant message to business customers.
- Processes a high volume of customer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.
- Troubleshoots customer problems, identifies the root cause of the problem, and uses tools and resources appropriately to determine how to resolve customer problems.
- Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
- Updates customer information and ensures accurate entry of contact information.
Preferred Qualifications
- Collections experience preferred.