Director – IT Infrastructure and Services

Director – IT Infrastructure and Services

Requirements

• Bachelor’s degree in IT, Engineering or related field or equivalent industry experience
• Master’s degree preferred
• Minimum of 15 years of experience in network, server, hardware and software virtualized infrastructure environments
• Deep understanding of AWS cloud services, O365, and Machine to Machine (M2M, IoT), and Information Security technologies and best practices
• Excellent experience with monitoring and management technologies for AWS cloud, on-premise, and hybrid environments
• Experience leading a department and prior experience managing teams and organizations in excess of 25 professionals
• Experience in running large, global high availability information technology solutions
• Experience in working with manufacturing plants will be beneficial
• Experience developing processes that comply with regulatory and compliance requirements
• Experience in forecasting needs – headcount, project capital, and expense budgets
• Experience with large data environments and data processing and retention policies
• Experience with telephony, audio visual and conferencing equipment and software
• Running service desk teams for a global company with APAC and US team collaboration
• Resourceful in managing IT costs and cross-skilling employees
• Requires attention to detail and transparent communication

Responsibilities

• Lead Bloom Energy’s Global IT Infrastructure Solutions, Network Operations and Service Desk Support teams
• Developing the IT Infrastructure strategy and translating it into actionable roadmap and goals with emphasis on cloud first approach
• Run AWS infrastructure to ensure high degree of cost optimization, streamlined provisioning (Infrastructure as Code, Terraform, etc.), effective management, scalability, and increased security of applications and services
• Coordinate efforts to streamline and modernize the customer fleet network (M2M) for increased redundancy and better serviceability
• Managing enterprise SD-WAN network and coordinating IT activities to ensure the availability of secure network services and data services
• Optimize the investment in O365 to establish voice, chat, teamwork, OneDrive and document sharing to the next level and responsible use of AI capabilities
• Managing the Service Desk for contributing and enhancing employee experience through workplace practices that deliver a positive and productive experience for employees
• Directing the sourcing and implementation of new software and hardware as well as managing vendor relationships and negotiate IT Contracts
• Formulating and implementing business continuity and disaster recovery plans including implementation of monitoring and management processes and technologies
• Overseeing departmental budgeting and forecasting within the organization
• Directing IT staff recruitment and directly supervising employees
• Collaborating with Information Security team for identifying security vulnerabilities and eliminating them with strategic solutions
• Identifying and recommending new technology solutions and migration strategies to utilize the public cloud to support company growth
• Ensure application and service SLA’s are met. Develop and maintain key metrics to monitor SLAs including customer service satisfaction
• Effective communication at all levels and fosters team building within and across teams

Preferred Qualifications

• Master’s degree preferred
• Experience in working with manufacturing plants will be beneficial