Human Resources Service Excellence Reporting Analyst

Human Resources Service Excellence Reporting Analyst

Requirements

• Up to 2 years of experience using analytics tools to monitor content usage and effectiveness.
• Ability to interpret data and generate meaningful reports to inform decision-making.
• Strong analytical skills to interpret complex data and extract meaningful insights.
• Proficiency in creating reports, charts, graphs, and dashboards that clearly communicate data findings.
• Experience with data visualization tools.
• Advanced knowledge of database management and reporting, HCM, and service management platforms, software, and applications.
• Ability to troubleshoot data issues and provide practical solutions.

Responsibilities

• Gather and compile HR data from various sources, including HCM platforms, software, applications, payroll systems, and other databases.
• Ensure the accuracy and integrity of HR data through regular audits and validation processes.
• Develop and generate regular and ad-hoc reports on various HR metrics such as turnover rates, hiring statistics, employee demographics, training completion rates, and performance appraisal outcomes.
• Customize reports to meet the specific needs of stakeholders and the Service Excellence Manager.
• Analyze HR data to identify trends, patterns, and insights that can inform HR strategies and decision-making.
• Provide actionable recommendations based on data analysis to improve HR processes and services.
• Conduct forecasting and predictive analysis to support workforce planning and other strategic HR initiatives.
• Create and maintain interactive dashboards and visualizations that provide insights into key HR metrics.
• Track and monitor the performance of HR services against established benchmarks and service level agreements (SLAs).
• Ensure that all reporting activities comply with legal, regulatory, and organizational standards related to data privacy and protection.
• Adhere to data governance policies and procedures.
• Communicate findings, insights, and recommendations from reports to HR stakeholders, including HR leadership and team members.
• Utilize HR analytics tools and software to enhance reporting capabilities.
• Stay updated with the latest technologies and best practices in HR analytics.
• Assist in the development of self-service reporting capabilities for HR stakeholders.

Preferred Qualifications

• Ability to engage with and manage relationships with stakeholders at all levels.
• Verbal and written communication skills to convey complex data in an understandable manner to non-technical stakeholders.
• Strong organizational and time management skills to handle multiple reporting tasks and deadlines.
• Strong working knowledge of Workday and BMC Helix platforms, software, and applications.