Pharmacy Data Entry Technician
| Company | BrightSpring Health Services |
|---|---|
| Location | Phoenix, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- High school diploma or equivalent
- Registered Pharmacy Technician License, Required – active
- Previous pharmacy experience required. Minimum 1 year
- Computer and MS Office software knowledge
- Excellent data entry skills
- Attention to detail and ability to work under deadlines
- Ability to multi-task using navigating between multiple applications & systems
- Excellent customer service skills – including active listening skills
- Ability to show empathy in their interaction with customers
- Excellent oral and written communication skills
- Excellent time management
- Problem-solving skills – Ability to troubleshoot customer issues and address concerns effectively
- Ability to work in a team-oriented environment
Responsibilities
- Supports incoming calls for medication order entry in a contact center environment for PharMerica pharmacies afterhours
- Processes incoming medication requests for new or refill medications
- Files documentation as required by pharmacy regulations
- Follows state board of pharmacy rules / regulations
- Responds to customer inquiries and provides timely response to ensure resolution
- Researches medication status requests using AS400
- Ability to review and interpret pharmacy notes in AS400 & Docutrack to take appropriate action
Preferred Qualifications
- Previous call center experience preferred – minimum 1 year