Sr. Security Advisor – Falcon Complete
| Company | Crowdstrike |
|---|---|
| Location | Texas, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 3+ years in Cybersecurity focused role.
- Customer empathy and ability to guide customers towards desired outcome.
- Excellent customer-facing communication skills including verbal and written.
- Partner with CrowdStrike teams to troubleshoot and resolve customer issues.
- Adept in Windows, Linux, and MAC operating systems.
- Experience or demonstrated knowledge of threat detection and incident response.
- Bachelor’s degree in Technology and/or Cybersecurity or relevant experience.
- Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent.
Responsibilities
- Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
- Provide Falcon Complete customers with recommendations that align to improved security.
- Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
- Contact customers directly upon identification of misalignment with Falcon Complete standards.
- Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
- Develop and provide customers with service reports and stats as requested.
- Partner with internal teams to ensure customer satisfaction.
- Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.
Preferred Qualifications
- Incident Management and CSIRT operation
- Change Management
- Malicious Code: Detection and Response
- Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).
- Intrusion Detection and Response
- Experience working with complex, sophisticated clients
- Strong analytical capabilities and a desire to learn new things
- Able to work across multiple teams to resolve customer issues and requests
- Demonstrated experience as a security advisor or consultant
- Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck a plus.