Operations Support Associate

High school diploma or equivalent plus 2 years of applicable work experience OR Bachelor’s degree with demonstrated capability in comparable work
Intra-departmental communication for purpose of alignment/information sharing
Able to execute tasks with medium levels of autonomy; limited guidance required for complex tasks
Able to collaborate with other disciplines
Ability to understand concepts in execution and strong organization skills
Understanding of general business concepts
Strong communication skills
Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
SAP fluency in relevant area of expertise (e.g. SD, CS, CM module)
Basic understanding of typical IT business tools
Basic understanding of Field Service and CRM application like (MS Field Service or MS CRM)

Able to perform non-routine tasks related to customer issues and resolution
Ability to document tasks into process flows
Responsible for helping develop training material for customer processes and order entry
Strong collaboration with internal and external customers
Exception reporting for customer orders when purchase orders are flagged for non-compliance
Resolves issues from 3rd party processor of customers’ orders of limited complexity
Assists branch in maintaining appropriate inventory, generates purchase orders
Ability to create orders for quoted jobs or installation with multiple processes in SAP of limited complexity but with unique job requirements
May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order
Reviews autorenewals of contracts and supports contract additions identified by branch staff
Submission of invoices through appropriate vendor portal ensuring the uploads of invoices are compatible with customer payable system
May assist standard non-complex customer master data workflows

No preferred qualifications provided.