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AAA Retail Store Manager
| Company | AAA Club Alliance |
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| Location | Florence, KY, USA |
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| Salary | $54200 – $71793 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree or equivalent experience
- At least 5–6 years of business experience, including 2–3 years in a supervisory role
- Demonstrate strong computer skills, including proficiency in Microsoft Office, with the ability to navigate multiple websites and programs efficiently in a fast-paced retail environment
- Notary Public designation or willingness to obtain with 6 months of employment required
- Attainment of Membership and Travel Insurance License required within six months of acceptance of the position
- Preferred knowledge of Department of Motor Vehicle laws is preferred for the retail store’s state
- Must pass state requirements for Tag and Title processing (in states where applicable)
- Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings
Responsibilities
- Foster a sales and quality culture by focusing on the achievement of scorecard goals to include revenue growth, sales, and quality standards
- Monitor, evaluate, and coach associates to ensure they are meeting their goals by providing quality service and upselling/cross-selling products and services
- Manage the day-to-day operations of the retail store by efficiently managing the budget, facilities maintenance, merchandise and inventory management, and personnel management to include scheduling, recruitment and retention, and associate development
- Collaborate with other business lines (Travel, Automotive, Insurance, Quality, etc.) to ensure a positive customer experience in all areas of customer contact and provide guidance or direction to associates in the absence of the business line leader
- Assist retail associates in serving customer needs to include the investigation and resolution of customer complaints in a timely fashion
- Demonstrate and promote a culture of Shared Values and teamwork
- Prepare and deliver reports as required and ensure the consistent use of analytics to monitor and improve results, and develop plans to enhance operational efficiencies and associate effectiveness
- Build relationships in the community to generate business for the retail store and enhance the AAA brand
- Participate on special project teams and represent the store, district, or region on company-wide committees or work groups
Preferred Qualifications
- Preferred knowledge of Department of Motor Vehicle laws is preferred for the retail store’s state
