Academic and Finance Counselor I

Academic and Finance Counselor I

Requirements

• Bachelor’s degree preferred.
• Minimum of three (3) years of related experience in recruiting, advising, servicing and/or retaining students and experience in the fields of academic counseling, marketing, educational services, or customer service required.
• Experience working in a fast-paced customer/student-centric position preferred.
• Experience advising students regarding academic performance and course enrollment in a university or college setting preferred.
• Experience with online student advising preferred.
• Experience with Financial Aid or Title IX regulations preferred.
• Experience interpreting and monitoring compliance of federal government regulations and guidelines preferred.
• Experience in higher education preferred.
• Experience working in a technology-driven enterprise preferred.
• All skills, abilities and education will be considered for minimum qualifications.

Responsibilities

• Communicate University policies and procedures.
• Advise on Financial Aid policies and title IV regulations.
• Provide appropriate support services to students based on individual needs.
• Make informed decisions and apply sound judgment to independently support assigned student caseload.
• Manage student Accounts Receivable including document collection, student payments and financial aid.
• Monitor and facilitate voucher collection and submission for processing by student finance team.
• Facilitate appropriate referrals to other departments and campus resources.
• Utilize multiple systems and reports to support students.
• Provide professional and composed support to escalated students.
• Escalate or de-escalate complex student issues and questions.
• Execute student communication strategies and queues across all channels providing timely responses and resolutions to student inquiries.
• Engage with students and team members via phone, email, video calls, and chat communication.
• Execute student program planning to determine the strategies to best support each student individually.
• Monitor academic progress, identify at risk populations, and provide resolutions to assist students in successful program completion.
• Utilize coaching skills to build strong relationships with students.
• Provide ‘At Risk’ coaching and interventions as applicable.
• Provide internal and external resources as it pertains to the student’s specific needs.
• Provide creative approaches to student success, persistence, and satisfaction.
• Establish and maintain professional working relationships across internal and external departments to ensure students benefit from a variety of professional knowledge and perspectives.
• Deliver messages to students on behalf of the University, as needed.
• Participate in ongoing department projects, or other special projects, as needed.
• Reasonable and consistent attendance to fulfill requirements of the position.
• Other duties as assigned.

Preferred Qualifications

• Experience working in a fast-paced customer/student-centric position preferred.
• Experience advising students regarding academic performance and course enrollment in a university or college setting preferred.
• Experience with online student advising preferred.
• Experience with Financial Aid or Title IX regulations preferred.
• Experience interpreting and monitoring compliance of federal government regulations and guidelines preferred.
• Experience in higher education preferred.
• Experience working in a technology-driven enterprise preferred.