Account Development Representative

Company	Ally Logistics
Location	Grand Rapids, MI, USA
Salary	$50000 – $50000
Type	Full-Time
Degrees
Experience Level	Junior, Mid Level

Requirements

Experience in maintaining and developing accounts
Minimum 2 years of industry experience
Strong written and verbal communication skills
Must be comfortable in a fast-paced and high-energy environment
Willingness to coach and be coached
Strong detail orientation
Conflict management and resolution skills
Organized
Positive attitude
GRIT
Ability to multitask

Responsibilities

Develop and implement strategies with Account Teams and Sales Leadership to maximize and strengthen relationships with all customers
Assist in Developing customer SOP’s
Assist in escalated situations with customers and aid in providing solutions
Communicate potential issues and concerns with the operations team
Review new and upcoming accounts
Set weekly check-ins with leadership
Effectively communicate team needs to leadership
Professional communication both internally and externally
Understand the urgency and risk of each individual account
Set expectations internally for all personnel involved with SMB accounts
Willingness to coach and take ownership of all assigned accounts
Assist in after-hours coverage where needed
Cross-functional collaboration
Professional and efficient communication with operations (i.e. Proactive update requests, collecting paperwork, monitor tracking updates)
Professional and efficient communication with customers (i.e. Providing updates to delays upon request, proactive updates, quoting)
Bid on ALL spot market opportunities that fit Ally’s capabilities
Utilize leadership for all questions and concerns regarding an account
Bring all escalations to Customer Success and Customer Issues email distros
Ensure loads are being built and scheduled in a timely manner
Close loads out in a timely manner
Respond to billing needs (POD, lumper, etc)
Create Customer SOPs for ALL accounts
Set up customer calls and check-ins
Determine the best equipment type (i.e. Could this be partial?)

Preferred Qualifications

No preferred qualifications provided.