Account Director

Account Director

Requirements

• 10+ years transaction management experience
• Leadership experience in Account Management
• Licensed broker or salesperson
• Portfolio management experience or certification
• Experience overseeing lease administration services
• Proven track record leading global teams, with strong account management and communication skills
• Willingness to travel (less than 25%)

Responsibilities

• Delivers High Client Satisfaction
• Aligns with client on key priorities and adjusts as business conditions or opportunities change.
• Ensures high quality service delivery that exceeds client expectations
• Anticipates needs; responds to client issues in an expedient and professional manner
• Builds lasting relationships quickly and communicates effectively at an executive level
• Hires, attracts and retains a team of top talent employees; improves team performance through regular coaching and feedback; provides recognition
• Create, mentor, and manage high-performing teams that remain engaged and thriving
• Understands client’s key business drivers; focuses the team to ensure work is aligned with client’s highest priorities
• Embodies the firm’s values and core behaviors of collaboration, integrity and excellence
• Advances the firm’s culture and employee experience priorities by focusing on hiring, rotation and promotion
• Identifies and develops successors for all key leadership roles
• Retains all current business. Identifies client value-add opportunities to expand business beyond existing service lines
• Proactively identifies areas to incorporate innovation into account operations
• Becomes internal reference for best-in-class service delivery
• Develops budget, manages to ensure plan is met or exceeded

Preferred Qualifications

No preferred qualifications provided.