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Account Director
| Company | Critical Mass |
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| Location | New York, NY, USA |
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| Salary | $130000 – $165000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- 5-10 years of Account Management experience in agencies with a strong focus on digital/performance-based work.
- Exceptional written and verbal communication skills, often interacting with senior-level clients.
- Ability to multitask across multiple concurrent projects with a high volume of deliverables within each work stream.
- Entrepreneurial spirit, comfortable moving forward with limited information/direction.
- Experience working with complex project and complex clients, delivering annual services revenues in excess of $5MM.
- A solid understanding of user-centric digital product design.
- Competency managing complex teams and matrixed client relations.
- Solid experience formulating and driving long-term strategic account plans, strategies, and roadmaps.
- Ability to react quickly, assess, and implement solutions.
- Advanced negotiation, communication, writing, and organization skills with an outstanding attention to detail.
- Proven leadership skills to motivate distributed teams, and ability to dive into solutioning where needed.
- Patience to work with others using tact and good judgement.
- Must be able to deal with others using tact and always exhibiting good judgment.
Responsibilities
- Provide strategic direction for clients while overseeing flawless execution of project work.
- Foster relationships with clients to ensure the effective delivery of projects.
- Lead internal teams and client teams.
- Manage financials for the client and lead internal financial reporting/forecasting.
- Develop and deliver organic growth within accounts.
- Deliver metrics on the quality of the relationship and the product provided to accounts.
- Ensure all Statements of Work are drafted, documented, accurate, and implemented.
- Foster relationships across the multi-disciplinary teams within the agency and across our agency partners.
- Mentor and coach team members while motivating and leading overall project teams.
- Define and implement best practices at the business unit level.
- Contribute to overall development of the Client Services department.
Preferred Qualifications
No preferred qualifications provided.
