Account Executive – Commercial Entertainment
| Company | Marsh & McLennan |
|---|---|
| Location | Sherman Oaks, Los Angeles, CA, USA |
| Salary | $56400 – $120500 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Build and maintain constructive and effective relationships with clients by meeting and exceeding client expectations at all times.
- Provide consistent, accurate, timely and pertinent communication to clients through ‘constant touch’ via emails, phone contact and meetings.
- Respond to client inquiries/issues within a 24 hour timeline.
- Resolve/assist with any service or claims issues/questions.
- Assist in design of or independently design insurance plans for clients . . . think about out-of-the-box solutions.
- Assist clients in making appropriate coverage changes; make each contact a marketing opportunity.
- Conduct face-to-face meetings with the clients to review summary reports, make presentations, and to maintain client relationships as often as necessary.
- Inform and educate clients about coverage, exclusions and exposures; gaps in coverage, stewardship programs; and other relevant information.
- Monitor and review client satisfaction at least quarterly; report findings/issues to Producer of the account.
Responsibilities
- Provide the highest quality service to customers.
- Sell new lines of coverage and cross sell within the existing book of business.
- Be the day-to-day liaison between the insurance company (MIB) and designated accounts.
- Manage and control the relationships with clients (business managers and/or individual customers).
- Daily servicing of customers will include addressing various coverage issues, contract analysis, exposure analysis, handle and/or direct all the inside service work associated with the clients’ accounts, including all endorsement activity, routine coverage questions, problem solving, renewal control, preparation of formal proposals, checking and binding policies.
- Inform the Producer on strategic account issues, claims and other potential problems.
- Oversee all processes related to renewals, account management and new business development as well as ensuring Standard Operating Guidelines (SOG’s) are used and followed for all insurance transactions.
Preferred Qualifications
- College Degree preferred (high school diploma is required)
- Current California Department of Insurance License
- 3-7 year of experience
- Proficient MS Office Suite (Word, Excel, Outlook)