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Account Executive – Tech Enablement
| Company | RAPP |
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| Location | Chicago, IL, USA |
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| Salary | $58500 – $70200 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Bachelor’s degree or equivalent experience.
- 1-3 years experience in direct marketing/advertising/digital marketing.
- Previous integrated marketing account experience and CRM experience a plus.
- Possess excellent planning, organizational, and problem solving skills.
- Is an excellent team player with outstanding communication, written and presentation skills.
- Possess basic exposure and knowledge of Technology (e.g. platforms, systems front/back end, user flows, product release schedules, etc.).
- Familiarity with AWS / cloud computing platform a plus.
- Having some basic understanding of technical environments, reverse proxy, cloud security best practices, etc and willing to learn these is a big plus.
- Ability to multi-task and handle a variety of cross-functional projects.
- Possess a basic understanding of the tenants of marketing including multi-channel campaigns, email, mobile marketing, customer relationship management, and data/analytics.
Responsibilities
- Acts as a liaison between clients, cross-functional leadership and internal departments and team members.
- Actively listens to suggestions and wishes of the clients and can communicate them clearly internally.
- Builds and fosters client trust and effectively manages their feedback and requests.
- Builds strong internal relationships between key stakeholders and has an unshakable ‘can do’ positive attitude.
- Proactively manages workflow effectively, partnering with Tech, Program Management, and Product Teams to ensure timelines and deliverables are met.
- Manages projects autonomously and supports AD in management of more complex projects.
- Develops kickoff briefs for new and incoming projects to align against client goals.
- Manages and oversees project timelines/roadmaps and ongoing resourcing with Program Management.
- Can engage and be comfortable in communicating with sub-contractors by cultivating relationships with third-parties to ensure successful management and delivery of campaigns and product releases.
- Comfortable working across a variety of customer experience touchpoints and be the integration point for teams within Tech, Contact Center, Product, and other Account Leads.
- Responsible for overall client satisfaction and service/product quality.
- Strong attention to detail.
- Has eagerness to learn and comfortable asking questions to build their knowledge of the client’s business and the inner workings of teams from Tech, Product, and Program Management.
- Champions the work we do for the client and also serves as a voice for them internally.
- Partners with Tech, Strategy, Product, and Program Management to deliver and course correct.
- Stays calm and focused under pressure and can skillfully manage a high volume of work across different teams.
Preferred Qualifications
- Previous integrated marketing account experience and CRM experience a plus
- Familiarity with AWS / cloud computing platform a plus
- Having some basic understanding of technical environments, reverse proxy, cloud security best practices, etc and willing to learn these is a big plus.
