Account Manager
| Company | Expedia |
|---|---|
| Location | Miami, FL, USA, Fort Lauderdale, FL, USA |
| Salary | $90000 – $126000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- 2+ years of experience in account management, partner/client success, consultative sales, or related field
- Proficient in English language skills
- Passionate about travel
- Work autonomously and collaboratively with a diverse team
- Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making
- Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by E4B leadership team
- Continue to follow up when facing testing situations
- Present ideas and directives clearly and persuasively
- Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs
- Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group
- Possess a growth mindset, consistently using feedback to improve in role/company
- Strong negotiation skills
- Relationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative style
- Drive for results
Responsibilities
- Develop and sustain strong partnerships in a strategic territory by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace)
- Ensure that partner hotels’ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion
- Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs
- Secure seasonal deals and promotions to support the brands’ merchandising and marketing efforts
- Continuously promote and develop hotel partners’ high engagement with Expedia Group’s full suite of: Unique market insights (partner reports, competitive data, key performance drivers), In-house revenue management tools (Rev+), Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers), Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities, Self-service tools (Expedia Partner Central)
- Represent Expedia Group in assigned market(s) and establish relationships with key local influencers (e.g. tourism bureau/board, hotel/government association, etc.)
- Cross collaborate with internal stakeholders to execute business initiatives
- Work closely with a variety of internal teams to drive market strategy
- Provide coaching to colleagues (Associate Market Managers) and peers on best practices and workflow methodologies
- Conduct regular self-learning to improve skills and influence
- Direct internal projects, as/when required
- Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives)
- Guide and support Hotel Partners to deliver the best traveler experience
- Promote self-service
- Travel for partner visits 20-30% of the time
Preferred Qualifications
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No preferred qualifications provided.