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Account Manager
| Company | PayZen |
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| Location | San Francisco, CA, USA |
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| Salary | $130000 – $190000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- 2 – 5+ years of relevant SaaS or tech account management experience in a healthcare setting, preferably within revenue cycle
- Excellent communication skills and ability to build trust and rapport with diverse stakeholders, from C-suite executives to frontline staff
- Strong analytical skills to drive decision-making and insights
- Proven ability to meet or exceed retention, upsell, and customer satisfaction targets
- Ability to create simple and powerful presentations that capture nuance and detail
- Ability to manage multiple clients, prioritize effectively, and deliver on time
- Willingness and ability to travel – approximately 10%
Responsibilities
- Serve as the primary point of contact for assigned clients, ensuring a positive customer experience
- Proactively address customer concerns and mitigate churn risk by identifying potential issues early
- Monitor product usage and customer satisfaction to ensure client value
- Identify upsell and cross-sell opportunities by understanding customer needs
- Educate customers on best practices, new features, and product updates to maximize ROI
- Work cross-functionally with sales, product, engineering, and implementation teams
- Provide regular status reports and insights on account performance to leadership
Preferred Qualifications
- Prior experience working with engineering and product teams a plus
- Experience working at both early-stage startups as well as larger companies, to demonstrate adaptability to different environments and the ability to thrive in both
- Bachelor’s degree preferred
