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Account Manager
| Company | Sony Music Entertainment |
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| Location | San Diego, CA, USA |
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| Salary | $70000 – $85000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- Minimum 3 years experience in Account Management/Customer Service/Technical project management, supporting a complex software application
- Strong analytical skills with a proven ability to review complex data files and identify errors
- Strong knowledge and experience using Excel
- Experience/proficiency using customer service and product management tools (Zendesk/JIRA)
- Experience working closely with product management/development teams to resolve customer issues
- Excellent problem-solving abilities
- Advanced communication skills – both written and verbal
- Passion for working with customers and providing outstanding support and service
Responsibilities
- Serve as primary Account Manager for designated Book Publisher customer accounts
- Supervise and execute monthly processing of digital sales files on behalf of designated clients
- Coordinate monthly status calls with client to review status and resolve issues
- Manage and respond to daily customer service tickets created by designated clients
- Identify and analyze files with technical errors preventing successful processing in the RoyaltyShare application
- Work with product management on case priorities and due dates
- Provide backup coverage for team when other account manager is unavailable
- Provide regular updates to management on customer satisfaction and issues
- Work closely with the SVP of RoyaltyShare and Account Manager on the overall workflow of the department
- Propose and implement improvements to internal processes
Preferred Qualifications
No preferred qualifications provided.
