Account Manager

Company	Civis Analytics
Location	Washington, DC, USA, Philadelphia, PA, USA, New York, NY, USA
Salary	$Not Provided – $Not Provided
Type	Full-Time
Degrees
Experience Level	Mid Level

4-5 years experience in Account Management with public sector or non-profit customers, preferably focusing on upsells and renewals of accounts.
Knowledge and experience with Software-as-a-Service (SaaS).
Highly organized self-starter who is able to prioritize in a high-demand environment.
Excellent presentation, verbal, and writing skills are required.
Experience or familiarity with Salesforce and/or other CRM systems.
Experience and familiarity with analytics and its applications within organizations.

Manage client accounts, secure contract renewals, and increase product adoption and revenue per account.
Create partner-specific account plans that deliver against goals and objectives, identify key risks, and lay out a path towards future growth opportunities.
Educate and engage customer and partner contacts by using relevant data and other tactics to ensure the customer is getting maximum value from their partnership with Civis.
Create demand for Civis’ products and services by developing trusted advisor relationships with key customer stakeholders, resellers, and partners; and by providing consistent updates and information about new products and capabilities.
Establish and maintain a regular and organized cadence of engagement with customers, resellers, and partners to understand their needs, drive value with Civis’ products, deepen existing and develop new relationships, and link them to Civis’ product and future opportunities.
Forecast and accurately track account activity through the stages of the sales process in our Customer Relationship Management (CRM) system.
Maintain a strong understanding of Civis’s offerings and services and proactively identify solutions and opportunities that address key needs.