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Account Manager
| Company | MiQ |
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| Location | Vancouver, BC, Canada |
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| Salary | $60000 – $75000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- At least 3-4 years of experience in the programmatic media, social, and/or ad tech space.
- At least 2+ years client facing experience working in a team environment
- Experience with basic functions of Microsoft Excel or similar
- Ability to meet tight deadlines and prioritize workloads in a fast-paced environment
- Ability to problem-solve, work independently, and identify potential risks
- Eager to learn new systems, technologies, and advertising techniques
- Flexible and adaptable as a team player with strong communication skills
- A can-do attitude to provide energy, drive and enthusiasm
- A dream to grow your career as the company scales
- Alignment with MiQ’s core values
Responsibilities
- Manage a designated book of business to meet quarterly revenue and product adoption goals, in collaboration with the Sales team.
- Build and maintain strong, trust-based relationships with clients throughout their lifecycle.
- Oversee the post-sales process, ensuring smooth operations and client satisfaction.
- Act as the main point of contact for clients, both internally and externally, ensuring clear communication and strong partnerships.
- Ensure operational excellence at every stage of the campaign lifecycle, including delivering insightful reports.
- Work closely with your team and Traders to set up successful campaigns.
- Troubleshoot issues as they arise, removing technical challenges from the trading and product teams.
- Identify opportunities for additional revenue by providing strategic recommendations to clients.
- Serve as a trusted advisor, offering valuable insights and feedback to both clients and internal teams.
- Proactively challenge ideas and assumptions, fostering open, honest dialogue.
- Understand client challenges deeply to provide relevant solutions and drive success.
- Consistently propose creative solutions for client challenges and inspire a culture of innovation within your team.
- Pilot new ideas, methods, and approaches, taking calculated risks to improve outcomes.
- Share innovative practices with sales and trading teams to enhance overall performance.
Preferred Qualifications
- Client Services / Account Management / Sales Support / Ad-Ops background advantageous but not required
