Account Manager – Customer Relations
| Company | BorgWarner |
|---|---|
| Location | Arden, NC, USA |
| Salary | $60400 – $83050 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Bachelor’s degree in a business-related field with 1 year or more experience, or 3 years of related preferred
- Strong communication and interpersonal relation skills.
- A demonstrated ability and willingness to carry out multiple tasks with minimal supervision.
- Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) – Strong focus on Excel
- SAP and manufacturing experience is preferred.
- Attendance on the job is essential.
- Must be able to work in a team environment.
- Must be able to follow instructions, safety rules and regulations.
Responsibilities
- Daily calls with customer to build relationships involving trust and collaboration.
- Collaborate with scheduling, planning, logistics, and operations to ensure builds are scheduled according to customer demand, and then drive completion to meet customer ship dates.
- Monitor EDI demand variations weekly to ensure accurate financial reporting and to notify customer of drop in/drop out items that have direct impact to organizational key metrics.
- Manages impact of customer short lead schedule increases and decreases to minimize operations impacts
- Extract data from SAP and provide analytical analysis to support customer presentations, sales forecasting, and operations planning.
- Maintains optimal working relationship with scheduling, planning, and operational teams.
- Work with third-party logistics to ensure on-time pickup of outgoing product requirements.
- Support weekly reporting of customer key metrics including on-time delivery and sales forecast
- Participates as an effective team player in support of continuous process improvement.
- Supports plant by analyzing customer order volatility and trends, developing effective order entry policies, and providing proactive input to management regarding innovative ways to improve customer delivery performance.
- Understands and adheres to current quality and control policies.
- Understands and adheres to current health, safety, and environmental policies.
- Build strong working relationships with customer contacts to ensure cooperative collaboration while targeting organizational key metrics.
- Work directly with organizational sales, finance, and operations functions to provide accurate monthly forecasting for units and revenue.
- Act as liaison between customer and organization to ensure plant operations and supply chain teams are aligned with customer demand and volatility in order to meet customer requirements.
- Supports sales team with accurate information and data regarding any issue of concern to the customer including but not limited to production plan, outbound delivery, and demand volatility.
- Creates strong alignment between customer relations, scheduling, material planning and operations to support plant KPI’s,
- Work directly with program management to support new product introductions.
- Perform other duties as needed.
Preferred Qualifications
- SAP and manufacturing experience is preferred.