Account Manager – SME & Growth
| Company | Airwallex |
|---|---|
| Location | New York, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 3+ years of experience in account management or sales, within the fintech or payments industry
- Strong understanding of payment processing concepts, including different payment methods, transaction flows, and industry regulations
- Familiarity with API integrations and their role in payment solutions
- Proven track record of building and maintaining strong client relationships
- Excellent communication and presentation skills, both verbal and written
- Ability to identify, analyze, and resolve client issues efficiently and effectively
- Proficiency in Salesforce or similar CRM tools
- Strong analytical skills and ability to interpret complex data
Responsibilities
- Develop and maintain deep relationships with key stakeholders within your assigned accounts
- Serve as the primary point of contact for your clients, addressing their inquiries, resolving issues, and escalating concerns when necessary
- Become an expert on the Airwallex product suite, specifically our Payments product
- Collaborate with Solution Engineering, Product, and other internal teams to ensure seamless client onboarding, integration, and ongoing optimization
- Proactively identify opportunities to expand your clients’ use of Airwallex’s products
Preferred Qualifications
- Proven ability to diagnose and resolve technical issues and experience working closely with technical stakeholders
- Self-motivated and results-oriented, with a passion for exceeding goals and a willingness to go the extra mile
- A genuine commitment to understanding and exceeding customer needs, consistently prioritizing their satisfaction and success
- Experience with data visualization tools (e.g., Looker, Tableau)