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Account Manager – Ubereats
| Company | Uber |
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| Location | San Francisco, CA, USA |
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| Salary | $88000 – $98000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- At least 3 years of experience in sales, operations, account management, or similar functions
- Proficiency using Excel, Google Sheets, Tableau, Python, or other similar data tools
Responsibilities
- Manage a book of business of UberEats restaurant partners
- Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings
- Upsell merchants on marketing products (ads, promotions, etc)
- Build processes and standardize best-practices within merchant success and your territory
- Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
- Track merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviews
- Excel in hands-on vendor management and training of new merchant features or products
- Act as an ambassador of Uber Eats’ mission, brand, and product
Preferred Qualifications
- Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
- Experience upselling promotional products and ads
- Excellent communication
- Strong critical thinking ability
- Cold-calling and effective outreach strategies
- E-commerce or marketplace experience
- Outstanding work ethic and attention to detail
