Account Representative – Rx Transparent
| Company | Inmar Intelligence |
|---|---|
| Location | Winston-Salem, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- At least two years of relevant experience involving customer service, computer usage, data entry and data analysis and a Bachelor’s degree in Business Administration, Accounting, or a related field; OR an equivalent combination of training and experience required to complete the essential functions/job responsibilities of the position.
- Intermediate level of proficiency in Microsoft Office Suite, Microsoft Windows
- Competent in 10 Key Manual Entry, Google Office Suite
- Knowledge of accounting procedures on automated systems
- Knowledge of computer systems and report generation (AS/400 knowledge preferred)
Responsibilities
- Identify and resolve processing problems
- Maintain documentation for Spectrum/Incorta users and monthly report validation for SOC audits
- Enter Salesforce cases for client inquiries, as needed
- Initiate actions to research client questions or to resolve processing problems
- Involve support departments to meet client requests or processing problems, while maintaining accountability for client response
- Perform both payer and client conversion activities
- Coordinate and or support onboarding activities with Account Manager
- Assign cases for Tier 2 support through Sales Force
- Work with payers and banks as needed
- Proactively communicate to client on Inmar news, system access, issues or enhancement and log out-bound communication
- Keep client updated on projects and issue resolutions
- Lead client conference calls
- Maintain Client Action Plan
- Provide training on Inmar systems, tools, & reports
- Maintain HIPAA (Health Insurance Portability and Accountability Act) compliance in all client communication
- Maintain proper storage of paper documentation containing protected healthcare information (PHI) per Inmar HIPAA Policies and Procedures
- Return/Acknowledge client calls and email within 24 business hours
- Serve as primary point of contact for Client, Client Services Manager, Account Manager and Leadership team
- Manage workload to meet agreed upon processing guidelines
- Generate and reviewing assigned reports for accuracy
- Understand all reports sent to client by Inmar and received by Inmar from client
- Establish and maintain processing guidelines booklet for each client to be used as a back-up
- Request client assistance when Inmar unable to get payer responses
- Work with internal departments, such as Account Manager Payer Relations, as needed
- Participate in onboarding of new clients as support
- Keep team members and management updated on client cases, successes, and current inquiries
- Identify needs for system enhancements or process changes in response to workflow, data, or processing issues
- Lead UAC Cat 1 conversations with clients
- Assist client with change management
- Coordinate client special service requests
- Perform special projects and other duties as assigned by management
Preferred Qualifications
-
No preferred qualifications provided.