Account Services Implementation Lead – Large Clients
| Company | State Street |
|---|---|
| Location | Boston, MA, USA, Berwyn, PA, USA, Quincy, MA, USA |
| Salary | $115000 – $190000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- Strong client relationship and business analysis skills
- Expertise in functional requirements gathering and documentation
- Excellent verbal, written, and presentation skills
- Strong collaboration skills
- Management skills
Responsibilities
- Drive the Account Services implementation onto the Alpha platform
- Provide detailed business analysis and advice to clients (internal and external) on current and future state Alpha F2B operating models
- Liaise with stakeholders in order to establish and document implementation requirements specific to in scope services, develop ‘use cases’ to document requirements
- Maintain an excellent working knowledge of the STT F2B product offering to perform subject matter expert activities, consultancy, implementation configuration and demonstrations specializing in Account Configuration and Maintenance
- Perform ongoing business requirements analysis to align project expectations
- Analyze and document any derivation, workflow and enrichment required for the solution
- Support testing activities and immediate post-production transition with the support of test plan development and test scripts
- Lead individual client implementation efforts specializing in Front and Middle Office Account Configuration and Maintenance
- Identify and drive forward on-going enhancements to scope of services as needed
- Play a lead client facing role in requirement gathering, development, definition and controlling of technical standards and methodologies
- Apply functional business knowledge to system roadmap and be part of agreeing future enhancements / development activities
- Play leading role in contributing input on product offerings and responsible for problem solving and issue resolution as they arise
- Independently compile, analyze and interpret information related to complex business processing
- Ensure clear, complete and accurate documentation of user requirements and functional features
- Serve as a liaison between Alpha’s clients, business users and various IT development and testing teams
- Document project requirements using clear, concise language, consistent with the appropriate methodologies
- Collaborate with other team members to share best practices, raise issues, develop consistent global processes
- Create common and shared standards across peer group by implementing best practices
- Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role
- Run meetings/workshops to explain and walk through business requirements
Preferred Qualifications
- Strong communication and leadership skills
- Demonstrated ability in managing Client expectations
- Demonstrated excellence in business writing, development of business process flow diagrams, making comparisons regarding current and future processes, and effective communication
- Ability to analyze entity-relationship diagrams and logical data models to validate design against requirements
- Ability to write SQL code for strong data analysis through queries, data profiling, and data validation exercises
- Familiarity with financial reporting, business intelligence, and data warehousing principles
- Understands BI/reporting tool architecture, functions, and features
- Excellent oral and written communication skills for diverse audiences with excellent facilitation