Account Services Representative
| Company | Avis Budget Group |
|---|---|
| Location | Tulsa, OK, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- HS Diploma or equivalent required
- Minimum of two years sales and/or customer service experience required
- Preferred candidate will have previous contact center experience
- Previous experience providing ‘concierge/prestige’ level services for corporate and Fortune 100 customers
- Highly proficient/advanced PC skills using MS Outlook, MS Office and multiple specialized software applications
- Strong negotiation, decision-making and problem-solving skills
- Good customer service skills
- Strong verbal and written communication skills
- Strong detail organization and organizational skills
- Able to multitask and prioritize effectively
- Excellent telephone and listening skills, specifically requiring professional telephone demeanor to effectively serve clients
- Ability to work in a fast-paced team environment
- Regular and punctual attendance required
Responsibilities
- Provide customer service and administrative support to contracted accounts
- Provide highly accurate and prompt responses to customer inquiries and concerns
- Complete and process forms and/or special reports related to reservation special handling requirements and requests
- Interact with executives of accounts that range in size from minimum of $50,000 annually
- Provide general information regarding ABG locations, service, policies and procedures
- Maintain accurate listing of ABG charge cards of corporate accounts
- Maintain accurate listing of corporate account wizard information
- Promote special offers
- Free-sell and extend corporate rentals as needed
- Coordinate specialist needs of executive-level reservations
- Provide administrative support including but not limited to writing correspondence, faxing, ordering renter applications
- Coordinate future reservations and/or investigate customer service issues through telephone and email communication with field operations associates
- Investigate and respond to any customer service or billing issues
- Communicate and collaborate with team members, account managers and ABG personnel at rental locations in order to retain and grow the business of corporate accounts
Preferred Qualifications
- Some college preferred