Account Supervisor

Account Supervisor

Requirements

• Significant experience in professional client relationship management and background in agency management
• Full awareness of creative processes and techniques for traditional and digital media
• Experience leading and collaborating with strategy, creative, media and analytics teams for effective outcomes
• The ability to plan and strategize at a senior level
• Ability to effectively interact with senior level client leaders
• A persuasive and confident approach to client presentations, results and agency reviews
• Excellent written, oral communication and presentation skills
• Effective team management capabilities
• An impeccable attention to detail
• Experience accurately managing client budgets, including production projects, and monthly agency billing activities
• The ability to learn on the job quickly and to retain and recall relevant information on-the-spot
• Ability to have direct and tough conversations with client leadership as needed

Responsibilities

• Provide Account, Strategic and Marketing Leadership
• Work with clients to uncover business needs and objectives, develop appropriate strategies, and identify/implement solutions to help achieve client goals
• Possess a full understanding of VML capabilities
• Provide account team leadership, and convey the specific requirements for cross-functional support to the appropriate team members on a timely basis
• Develop and oversee project timelines, working closely with the creative, production, media, analytics, strategy, and other teams to ensure on-time delivery of all programs
• Serve as a thought leadership partner to strategy and creative partners
• Work with SME teams within the agency and across the network to bring forward VML capabilities that help achieve client goals and secure additional business
• Coordinate activities across large scale, complex marketing projects with multiple dependencies, restrictive timelines and risks
• Build and Grow Client Relationships
• Act as the client’s entry point into all work being performed
• Meet regularly with the client(s) to develop strategy, present work and manage feedback
• Understand client’s business and generate solutions to enhance client performance
• Deliver key presentations to small and large groups within the client organization
• Build trust, credibility, and collaboration
• Manage client expectations
• Responsible for client satisfaction
• Effectively Manage teams
• Monitor workflow across account, strategy, creative, media, analytics, and other teams to ensure efficient execution/delivery of projects
• Build solid, trusted relationships with team members and clients alike
• Communicate and collaborate with other members of the Account and Delivery teams to identify opportunities and/or dependencies across workstreams
• Maintain a high level of performance by the account teams and other agency personnel
• Oversee mid/junior-level account members in the functional performance of their day-to-day responsibilities and supports the development of their career
• Assist with the planning of internal All Hands meetings and other team-building and/or training activities throughout the year
• Manage Financial Performance
• Effectively manage client’s budget, ensuring responsible financial management and deployment of agency resources according to budget and client-stated priorities
• Responsible for the financial profitability and growth of the account

Preferred Qualifications

• 3-5+ years’ experience in a marketing/advertising agency environment, with a year of account leadership experience preferred
• B2B marketing experience preferred
• Demonstrated track record of client relationship development and service
• Proven experience working cross-functionally within an organization
• Strong interpersonal communication skills