Account Supervisor
| Company | Wunderman Thompson |
|---|---|
| Location | Dallas, TX, USA, Kansas City, MO, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of experience in account management, customer service, or a related field.
- Proven experience in a supervisory or leadership role.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
Responsibilities
- Supervise, mentor, and coach a team of account management specialists.
- Conduct regular performance reviews and provide constructive feedback.
- Develop and implement training programs to enhance team skills and knowledge.
- Foster a positive and collaborative team environment.
- Manage team schedules and ensure adequate coverage.
- Oversee the day-to-day management of client relationships.
- Act as a point of escalation for complex client issues.
- Ensure timely and effective resolution of client inquiries and complaints.
- Monitor client satisfaction and identify opportunities for improvement.
- Proactively identify and address potential client concerns.
- Collaborate with other departments (e.g., Sales, Marketing, Operations) to ensure seamless client experience.
- Communicate effectively with clients and internal stakeholders.
- Prepare and present reports on team performance and client satisfaction.
- Participate in client meetings as needed.
Preferred Qualifications
- Experience with CX and digital project management is a plus.