Accounts Receivable Collections Analyst

3+ years of finance or accounting experience in the area of B2B Accounts Receivable or Collections, previous startup experience is a plus
Previous experience building and managing external and internal stakeholder relationships
Strong attention to detail, professional communication (both written and verbal), and excellent follow-through skills with the ability to deal tactfully, confidently, and ethically
Competitive and creative drive to win over customers and internal stakeholders
Ability to work both independently and collaboratively as part of a team while managing multiple priorities in a fast-paced environment
Goal-oriented, self-starter, proactive with excellent organizational skills
Proficient in problem-solving, research, and client follow-up to both external and internal contacts
Ability to adapt to rapid changes typical of a start-up
BA/BS required; undergraduate degree in Accounting, Business, Economics, or Finance strongly preferred
Advanced PC skills including proficiency in Microsoft Office, pivot tables, V-lookups, and formulas. Ability to interpret and analyze data and make recommendations based on findings.

Oversee day-to-day activities and support all Collections efforts by managing open receivables on assigned accounts through emails and phone calls with customers to ultimately drive DSO set by Flexport
Drive against targets by executing workflows and monitoring metrics daily on assigned accounts
Establish relationships with key client Accounts Payable personnel and serve as the dedicated point of contact with the client to facilitate cash collection and credit processes
Manage the allocation of requests, bring resolution to complex client issues, and manage first-level escalations, while maintaining high standards for accuracy, timeliness, and professionalism
Work on moderately difficult account assignments requiring judgment or making recommendations
Field general AR/AP questions for clients and assist in research and resolution of any payment issues
Work with the Credit team to arrange for payment schedules to collect funds on accounts in arrears
Lead biweekly meetings with Business Leaders regarding the status of open receivables and make informed recommendations
Establish and maintain effective and cooperative working relationships with other departments (Credit, Account Management, Sales, Disputes, Legal, etc.) to help drive collections and help resolve issues relating to past-due accounts
Partner with the AR manager to identify ways to improve SOPs and processes
Perform Finance & Accounting month-end close processes and other ad-hoc projects as needed