Acquisitions Specialist

Ability to use computer software programs such as Microsoft Outlook, Work and Excel.
Experience with vendor software such as Automotive Mastermind, Dealer Socket and CDK preferred.
Previous customer service experience preferred.
Ability to effectively communicate with both internal and external customers in the written and oral form.
Ability to influence someone’s decisions and quickly and effectively address concerns, questions, and objectives.
Ability to track and communicate progress and communicate to supervisor in a timely and efficient manner.
Self-motivated, self-starter and organized.
Adaptable and able to alter direction and focus quickly, as needed.
Ability to analyze complex situations and arrive at a reasonable conclusion in a timely manner.

Cultivate purchases of used vehicles direct from customers.
Work all leads from KBB ICO via Dealer Socket, Automotive Mastermind, Vauto Reports and turns from sales associates.
Document all pertinent data and communications in Dealer Socket (DS) and Automotive Mastermind (AMM).
Determine the most effective way to stay in contact with the customer, plan next action and ensure proper notation in DS and AMM.
Execute appraisals by utilizing vendor software and follow process prescribed by the GSM.
Provide written offers.
Ensure every customer receiving an offer is introduced to a sales manager.
Maintain and improve customer relations with every interaction.
Create printed and electronic proposal packets for customers to acquire vehicles for inventory and present them to clients, including leaving them in their vehicle being serviced for review.
Perform all other duties and special projects as assigned.

Experience with vendor software such as Automotive Mastermind, Dealer Socket and CDK preferred.
Previous customer service experience preferred.