Administrative Assistant

Bachelor’s degree plus one year of technical clerical, administrative, secretarial, or general office work, or an equivalent combination of education and experience.
Knowledge of spelling, punctuation, and business English.
Knowledge of business mathematics.
Knowledge of modern office methods and procedures.
Ability to establish and maintain effective working relationships with internal and external partners, customers, and staff.
Ability to perform confidential work and maintain confidentiality.
Ability to interpret and respond to inquiries at various levels of complexity in accordance with agency policy, in written or oral form.

Participates in projects as team member or team leader.
Develops and implements special procedures.
Initiates correspondence requiring knowledge of agency or program procedures and policies.
Develops and maintains confidential or complex files.
Interprets and advises internal and external customers on departmental or program rules, regulations, and laws.
Administers, prepares, or oversees administrative operational functions, such as preparing invoices and payments of claims, requisitions, purchase orders, bookkeeping or accounting, and other fiscal duties.
Represents agency, supervising official, or program area at meetings, conferences, or civic organizations.
Coordinates activities with internal and external customers.
Establishes educational and/or training programs.
Interviews callers, arranges appointments, and performs other office tasks and duties.
Utilizes advanced technological equipment and data processing equipment to provide requested information to internal and external customers; reviews coded and uncoded source documents; edits documents and reports; examines and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and resolves discrepancies and refers complex discrepancies to appropriate staff.
Trains or mentors other staff.
Supervises subordinate staff.