Administrative Coordinator

Administrative Coordinator

Requirements

• Problem-solving and analytical skills to identify trends and recommend solutions.
• Strong communication skills with the ability to build rapport and provide clear, concise information.
• Attention to detail to ensure accuracy in documentation and compliance.
• Time management and organizational skills to meet deadlines in a fast-paced environment.
• Sound judgment and decision-making abilities.
• Bilingual in Spanish is a plus but not required.
• Proficiency in Microsoft Office (Access, Word, Excel, Outlook) and CRM/Billing systems (Salesforce).
• Experience in manage billing systems and high-volume calls.
• Goal-oriented with a track record of meeting or exceeding targets.
• Reliable internet service required.

Responsibilities

• Serve as the main point of contact for long-term care insurance and funded partners regarding claims, authorizations, invoices, inquiries, compliance, and care note submissions.
• Process high-volume electronic timekeeping records and ensure payroll deadlines are met.
• Track and resolve timekeeping issues, notifying caregivers and members as needed.
• Respond to caregivers requests via calls, chats, messages, and emails, ensuring one-call resolutions.
• Assist caregivers with payroll-related concerns, including stop payments, short pay, time-off requests, and direct deposit enrollment.
• Collaborate with operations teams on billing and payroll audits, error resolution, and customer requests.
• Generate and review weekly reports to audit member utilization, authorizations, and health plan verifications.
• Maintain compliance with HIPAA and internal policies for handling protected health information.

Preferred Qualifications

• Bilingual in Spanish is a plus but not required.