Affordable Multi-site Community Manager

Affordable Multi-site Community Manager

Requirements

• Associate’s degree (A.A.) or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.
• IREM certification highly desirable.
• Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing, Fair Housing, and employee safety.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

• Inspect (personally) each building at least once each week.
• Maintain daily records of inspections, and provide follow-up supervision to ensure corrective action is taken as needed.
• Continuously be aware of safety practices and procedures.
• Conduct and have recorded monthly Safety Meetings with all staff members.
• Coordinate with the Regional Property Manager on all housing violations, any special resident arrangements or potential problems.
• Ensure that Freeman Webb Company, Realtors policy regarding Fair Housing is understood and followed by all employees and contractors.
• Follow emergency procedures as outlined in Freeman Webb Company, Realtors manuals and policy guidelines.
• Inspect vacated apartments and decide the extent of turnover repairs/redecorating that will be required.
• Inspect and approve vacant apartments that are ready for move in.
• Monitor stock levels and project supplies and replacement items required for property operations and building maintenance in coordination with the maintenance superintendent.
• Monitor work of contractors and report findings/concerns to the Regional Property Manager.
• Assure that lease or rental agreements are being properly completed and renewed.
• Assure that all offices are kept clean and neat.
• Assure that equipment is kept in proper working condition and repairs are made as necessary.
• Keep common areas clean and in good repair.
• Assure that policy and procedure changes are communicated to the employees who need to know or as directed by the Regional Property Manager.
• Report within 24 hours claims concerning property or liability insurance to the insurance coordinator at the Main Office and the Senior Vice President of Property Management with a copy to your Regional Property Manager.
• Assure that procedure manuals and instructional type memoranda are kept orderly and readily available to staff members.
• Assists with eviction of residents in compliance with court order and directions from the company attorney and Regional Property Manager.
• Hire, train, and equip the best employees in the industry.
• Supervise all on-site personnel (either directly or indirectly).
• Provide staff with leadership and supervision which motivates employees to effectively perform.
• Constantly coach and mentor employees on individual and community goals.
• Provide new employees with a thorough introduction of the community and Freeman Webb Company, Realtors.
• Ensure employees receive on the job training and other training opportunities.
• Review employee performance and schedule training programs as needed.
• Make recommendations for the advancement and promotion of above average employees.
• Make recommendations for the termination of non-qualified employees in coordination with the Regional Property Manager and the Director of Human Resources.
• Ensure employees understand the content and follow Freeman Webb Company, Realtors Employee Handbook.
• Report all on the job employee injuries to the HR department at the Main Office the same day that they occur.
• Assure that employee bulletin board(s) are orderly and up-to-date and all necessary federal and state posters and Freeman Webb Company, Realtors notices are posted for employee information.
• Oversee the daily marketing/sales/customer service effort to ensure maximum potential is reached.
• Have proper tools available for the marketing effort.
• Keep vacant units clean and in market ready condition at all times.
• Supervise all outreach programs.
• Review first impression items monthly to ensure a positive impression.
• Review shopping reports with Leasing Consultants and provide guidance on how to improve.
• Review monthly sales reports with the Regional Property Manager and recommend adjustments as needed.
• Ensure that all residents receive a resident referral reminder bimonthly.
• Participate in the development of the advertising plan for the community.
• Review and analyze market survey information and make pricing recommendations.
• Insure active resident relations programs are in place.
• Aggressively pursue resident retention.
• Ensure staff is providing superior customer service to all residents.
• Supervise resident services.
• Ensure that someone on the management team meets all new residents prior to, or at, occupancy.
• Interview those residents who present challenges/problems that the Assistant Property Manager or other staff employees cannot resolve and attempt to resolve them and/or make recommendations to the Regional Property Manager on how the matter can best be resolved.
• Assure prompt and positive action on all resident complaints.
• Continually stress customer service and courtesy by all staff members in their contact with residents and prospective residents.
• Assure proper dress neatness and personal cleanliness by the entire staff is maintained at all times.
• Follow-up with residents after maintenance has been performed through phone calls, personal notes, etc.
• Communicate with your residents about community news.
• Insure that purchases are made in accordance with current Freeman Webb Company, Realtors policy.
• Assure that vendors are approved and that procedures are followed.
• Assure that all parts, equipment and supplies purchased are delivered and that any outside service work is performed satisfactorily before processing the invoice for payment.
• Assure that there is a daily bank deposit of all checks and money orders received.
• Assure that petty cash is secured and properly accounted for.
• Become thoroughly familiar with all accounting procedures.
• May manage several subordinate supervisors who supervise the community’s employees.

Preferred Qualifications

• IREM certification highly desirable.