After Hours Support Specialist
| Company | Sedgwick Claims Management Services |
|---|---|
| Location | Georgia, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- High school diploma or GED required.
- Three (3) years of customer concierge or claims customer service experience or equivalent combination of education and experience required.
- Strong knowledge of concierge department systems and processes
- Detailed knowledge of other support departments
- Demonstrated ability to resolve issues and handle conflict
- Detailed knowledge of managed repair strategies and processes
- Demonstrated ability to work with other departments to accomplish objectives
- Strong oral and written communication skills, including presentation skills
- PC literate, including Microsoft Office products
- Strong organizational skills
- Excellent interpersonal skills
- Ability to work independently or in a team environment
- Ability to meet or exceed Performance Competencies
- Bi-lingual English/Spanish a plus.
Responsibilities
- Triages substantial residential and commercial property losses by assessing job needs and determining which contractor(s) will be assigned to the jobs.
- Serves as the point of contact for high net worth clientele.
- Responsible for dispatching and coordinating multiple trades on large jobs with repair plans.
- Coordinates with other support departments to ensure seamless transactions for clients monitoring the job throughout the entire process to ensure adherence to procedures of the referring client.
- Assists with special projects and training of new colleagues on processes and systems.
- Attendance during scheduled work hours is required.
- Performs other duties as assigned.
- Supports the organization’s quality program(s).
Preferred Qualifications
- Bi-lingual English/Spanish a plus.