AI Content Product Manager

AI Content Product Manager

Requirements

• 10+ years of experience in product management, program management, enterprise content management or a related field.
• 2+ years of experience in managing a team
• Advanced experience with AI/ML technologies, including natural language processing (NLP) techniques like transformer-based models (e.g., GPT, BERT, Claude), sentiment analysis, and text summarization.
• Advanced experience with generative AI, including large language models (LLMs), prompt engineering, fine-tuning, and model evaluation metrics.

Responsibilities

• Develop a clear and compelling vision for an AI-powered content development lifecycle, ensuring alignment with content and organizational goals.
• Manage and mentor individual contributors fostering a culture of collaboration and scaling the team as the AI initiative grows.
• Collaborate with content strategists, managers, and technical teams to develop AI-powered tools that generate summaries and drafts. These tools should provide content strategists with a solid starting point for editing and finalizing, ensuring high-quality, LOB-specific content.
• Understand the needs of content teams and collaborate with engineering, data science, and product teams to design, develop, and implement AI-powered tools for content creation, analysis, summarization, and optimization, enhancing self-serve capabilities for content teams.
• Collaborate with Content Strategists and the Information Architect to enhance the AI-informed content strategy for external content by bringing the focus on best-in-class end user experiences.
• Work with knowledge engineers and product strategists to automate and consolidate internal and external feedback from multiple channels, including chatbot interactions, sentiment analysis, and CRM data, providing actionable summaries to help content strategists enhance content.
• Troubleshoot issues, analyze performance, and continuously fine-tune AI outputs to improve internal efficiencies and external self-service rates.
• Lead AI training initiatives for content teams as part of the change management process.

Preferred Qualifications

• Experience with content automation tools or AI-driven content platforms used to streamline content creation processes.
• Experience with chatbot training and conversational AI.
• Knowledge of content governance frameworks and editorial standards.
• Experience working with technical writing and instructional design teams to deliver content for end users.
• Expertise in managing cross-functional projects and collaborating with technical teams.
• Experience in stakeholder management and executive communication.
• Experience defining and tracking performance metrics with strong analytical skills.
• Experience working in enterprise-level content creation environments.