AML Refresh Ops – Ops Professional MKTS – Proficiency Coach
| Company | Bank of America |
|---|---|
| Location | Charlotte, NC, USA, Jacksonville, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- At least 1 year experience in Onboarding or Refresh within the Bank
- Experience as an AML SME, coach, readiness, and/or manager for production teams
- Proficient with AWARE, Panther, Tableau
- Strong leadership presence and implementation skills
- Strong communications skills with leadership, and ability to communicate across multiple audiences
- Documented experience performing in a process-oriented production environment that changes periodically
- Must work well within a team and individually
- Proven ability to: work in a team environment, organize work, prioritize tasks and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy, integrity in work and execute with minimal supervision or remote management
- Must be flexible and adapt quickly to change
- Operational efficiency through working across multiple stakeholders, understanding global requirements and ability to provide practical & consistent solutions
- Understands and respects cultural differences
- Proficient in MS Office Suite (Excel/Word/Outlook/OneNote)
Responsibilities
- Works with individual Refresh Analysts to build their proficiency beyond the standard skills acquired in training
- Provide real-time on floor support and coaching to Refresh analysts as they work through Refresh cases
- Collaborates with management to provide transparency in knowledge gaps with proficiency
- Ensures speed to proficiency and overall knowledge of process for associates
- May need to review ILQA defects to identify gaps in skillset
- Assist with Process and Procedure updates for self-identified issues, or for building out new procedures
- Prepares & facilitates activities and/or demonstrations to ensure topics are covered according to the on-boarding timeline
- Participates in escalation calls with partners, such as Front Line Associates, Quality (ILQA/M&I), GFC
Preferred Qualifications
- College degree (Associates or higher) or comparable work experience
- Experience leading highly productive teams in a fast-paced environment
- Expert experience with MS Office Suite (Excel/Word/Outlook)
- ACAMS or equivalent certification