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Analyst – Member Communications
| Company | CVS Health |
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| Location | Rhode Island, USA |
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| Salary | $43888 – $93574 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- 1 years work experience
- Basic awareness of problem solving and decision making skills
- Organizational/Project Management skills
- Proficient in Microsoft Outlook, Word, Excel, Powerpoint and Sharepoint
- Proficient in workflow tools (Aprimo, Eproject, SalesForce, etc.)
Responsibilities
- Contributes to routine audits and risk assessments to evaluate the effectiveness of the organization’s member communication.
- Analyzes potential risks and vulnerabilities in the company’s member systems and processes, and recommends solutions to mitigate those risks.
- Assists with other member-centric departments to ensure compliance with regulatory requirements and industry standards.
- Assists with ensuring the organization’s member communication systems and processes are secure, efficient, and compliant with relevant regulations and standards.
- Complies with the processes and procedures for audits, reports, and regulatory standards to ensure security in the organization’s member communication systems.
- Conducts complex analyses and reports on member communications for executive-level and senior management, stakeholders, and senior individual contributors.
- Collaborates with senior management, stakeholders, and team members to optimize operational effectiveness and performance of member communication systems.
- Carries out strategic training plans and objectives to ensure member communication processes and procedures are strictly followed.
- Conducts strategic review processes ensuring continuous improvement, compliance, and high-performance standards are upheld with member communications.
Preferred Qualifications
- Strong Communication skills including ability to present and clearly articulate information to their Manager
- Problem Solving capabilities / Pro-active identification of areas requiring improvements
- Critical Thinking to actively and skillfully conceptualize, apply, analyze, and/or evaluate information
- Ability to prioritize and handle multiple work tasks on an on-going basis.
- Highly motivated and able to work with limited supervision within established guidelines.
- General understanding of PBM Operations
- Ability to adapt to an ever-changing environment
- Ability to influence and skills in persuasion
- Working knowledge of Microsoft Visio and Project
- Associates or Bachelors degree
