Analyst – Patient Relations – Float
| Company | CVS Health |
|---|---|
| Location | Phoenix, AZ, USA |
| Salary | $21.1 – $40.9 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- A problem-solving orientation and a flexible and positive attitude
- Proficient PC skills
- US work authorization
Responsibilities
- Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues
- Serve as internal resource in the clinic on insurance questions for physicians and staff
- Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
- Build and maintain trusting relationships with Oak Street Health patients in an effort to properly advise them in their healthcare coverage
- Manage welcome visits and orientation processes for new Oak Street Health patients
- Assist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs
- Support the clinic management team on operational activities, as needed, including scheduling and billing
- Provide exceptional customer service to create an unmatched patient experience
- Foster patient engagement through the design and execution of events, including center tours
- Other duties as assigned
Preferred Qualifications
- Sales background preferred, but not required
- Experience with and a supportive attitude toward our patient population of older adults
- Familiarity with relevant patient population
- Community health experience preferred
- Bachelor’s degree preferred, or equivalent education and work experience
- Fluency in Spanish, Polish, Russian, or other languages commonly spoken by people in the communities we serve preferred, where necessary