Analytics Manager – Customer Delivery Experience
| Company | Wayfair |
|---|---|
| Location | Boston, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior |
Requirements
- A Bachelor’s or Master’s degree in a quantitative field.
- 5+ years of experience in reporting and analytics, people management, and leadership.
- Advanced experience with Microsoft Excel or Google Sheets, SQL or GBQ, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI)
- Strong verbal and written communications skills
- Strong presentation skills to all levels of management.
- Experience in taking a company forward in a fast-growth environment, providing insight for direction, and managing change effectively.
Responsibilities
- Relentlessly focus on the customer journey and delivery experience to help build and drive data strategy to align with business objectives, and growth projections.
- Lead a team of Analysts.
- Conduct ad hoc analyses and build advanced reporting to generate actionable insights.
- Build, operationalize, and iterate on key performance metrics and dashboards to communicate insights from analyses to stakeholders and leaders.
- Build and implement 3-6 month road maps, driving results against team KPIs and OKRs in partnership with cross-functional partners including Service and Tech organizations.
- Build strong partnerships and collaboration with leaders and stakeholders to enable consistency in programs with peers.
- Identify opportunities through a combination of data driven analysis and observations.
- Contribute to the development of tools and processes that drive efficiencies for the team and simplify the day-to-day operations.
Preferred Qualifications
- Familiarity with Python or R is preferred but not required.