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Application Consultant
| Company | Essex |
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| Location | Irvine, CA, USA |
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| Salary | $23.08 – $32.69 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- High school diploma or GED equivalent and 1 to 2 years administrative experience preferred.
- Proficient understanding of the Microsoft suite, familiarity with CRM systems and practices.
Responsibilities
- Work in a centralized sales hub and facilitates full cycle application review, approval/denial, and income/identity verification (if applicable).
- Verification of Government issued photo ID’s.
- Ensure all applications are reviewed daily and applicants are notified of receipt of application and approval status of application.
- Provide superior customer service to internal and external customers to ensure a seamless experience.
- Work closely with internal partners to ensure an increase in NPS and customer survey ratings as it pertains to the application and move in process.
- Maintain in-depth knowledge of Funnel lead management and the application process per company standards.
- Perform other duties as assigned or as necessary.
Preferred Qualifications
- Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding.
- Ability to write routine reports and correspondence.
- Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
- Ability to motivate and negotiate effectively with key employees and client groups to take desired action.
- Ability to understand and carry out general instructions in standard situations.
- Ability to solve problems in standard situations.
- Requires basic analytical skills.
