Application Support Engineer
| Company | Self Financial |
|---|---|
| Location | Delaware, USA, San Francisco, CA, USA, Austin, TX, USA, Dallas, TX, USA, Chicago, IL, USA, Pittsburgh, PA, USA, Minneapolis, MN, USA |
| Salary | $64000 – $80000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Strong verbal and written communication
- Well organized and flexible to priority and duty changes
- Maintains a high level of focus, accuracy and dependability
- Practical knowledge about application flows
Responsibilities
- Timely resolution of auto-detected and customer reported issues within the core application services
- Developing systems and processes to improve issue detection and resolution
- Documenting troubleshooting and process instructions
- Addressing issues generated via OpsGenie alerts, customers, and engineering based on established priorities
- Communicating the status of each issue to operations, engineering, management and ASE team members
- Participating in a 24 hour primary and secondary on-call rotation
- Running system commands or database modifications from committed source code and published instructions
- Coordinating with management to test and run uncommitted scripts and commands
Preferred Qualifications
- Strong SQL
- Linux CLI
- Knowledge of a programming language (python/PHP preferred)
- Customer Support experience
- Experience working in FinTech
- Experience working with AWS
- Experience working with Enterprise monitoring solutions