Application Support Engineer

Hold a B.S. in Information Systems, Engineering, Computer Science, or equivalent.
Have excellent communication skills, both written and verbal.
Are passionate about technology with strong problem-solving and analytical skills.
Are well-organized, flexible, and able to keep track of your tasks.
Have an understanding of and interest in programming languages, integration, relational databases, and/or public Cloud technologies (e.g., AWS, Azure, Kubernetes).
Have the ability to work from our Boston office at least a few times per year.

Take ownership of platform and product issues, working independently with customers to resolve platform and application development/deployment issues.
Investigate, reproduce, and troubleshoot reported issues, identifying suitable solutions or root causes within our platform infrastructure and software.
Manage all stakeholders by clearly communicating reported issues to the R&D team, Product Manager, and Customer Success Manager, ensuring effective cross-functional coordination.
Work with minimal supervision, making independent decisions with discretion.
Effectively manage your time, prioritizing daily tasks based on the severity of the problem and its business impact on the customer.
Set and maintain customer expectations by adhering to Service Level Agreements and prioritizing reported incidents.

Have experience in a customer-facing technical support or consultancy roles, or other relevant work experience (preferred).