Aquatic Care Coordinator

Aquatic Care Coordinator

Requirements

• High school diploma or general education degree (GED)
• Two to three years of related experience and/or training

Responsibilities

• Running copay collection reports daily for aquatic visits companywide
• Assists the Director of Aquatics in the coordination and management of pool vendors
• Ensure patients with aquatic visits have the proper insurance authorization, are following their visit frequency in accordance with their plan of care, and are scheduled for the appropriate appointment types
• Oversee the independent pool program with regards to member attendance and ensuring the collection of monthly payments
• Assist the Director of Aquatics with business development initiatives to support the growth of the aquatics program
• Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes.
• Ensures new patients complete appropriate paperwork. Once completed, organizes and adds to patient chart for first appointment.
• Answers multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation.
• Responsible for patient appointments and cancellations. Reviews therapist schedules to effectively fill openings through medical records system. Documents pertinent conversations for future reference.
• Maintains a general understanding of insurances, including how to read benefit eligibility.
• Explains benefit details to patients including authorization requirements, copays, and deductibles.
• Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential.
• Other duties related to the aquatic program assigned as needed

Preferred Qualifications

• Associate degree in healthcare administration or a related field of study preferred