AR Team Lead

AR Team Lead

Requirements

• 3 – 5 years of experience in billing procedures and collections work.
• Experience in leading/coaching a small team is a plus.
• Good business math skills to accurately understand and process customer account status.
• Strong organizational and prioritizing skills.
• Strong logical reasoning skills.
• Customer service skills.
• Ability to establish excellent rapport with vendors, customers, sales representatives, branch management, and other corporate employees using written correspondence, proper phone etiquette, and other effective interpersonal skills.
• Ability to contribute to the quality process by learning new procedures and functions within the department as needed.
• Working knowledge of MS Office, with excellent skills in Excel; ability to learn SIMS and other web-based applications.
• Ability to train and guide an assigned team to follow company collections procedures and policies.

Responsibilities

• Focus on collections for MRC Global regional accounts.
• Serve as team lead for training and mentorship of other team members.
• Ensure timely debt recovery while adhering to company policies and regulations.
• Use periodic aging data as a guide, research issues which may be contributing to problems in collection of amounts outstanding.
• Gain understanding of customers’ accounting systems and procedures to modify the transfer of data to meet customers’ payables requirements.
• Use weekly priority collection list, monthly aging, and follow-up comments, make collection calls to those regional account customers who are delinquent.
• Arrange and follow-up payment schedules, or work with customers and branches to resolve issues preventing payment.
• Review daily payment discrepancy notices, forwarding to customer or service center as appropriate.
• Work with customer and/or service center for solution through clearing of discrepancy from customers’ account using interpersonal communication and research of transaction through MRC Global’s company tools and systems.
• Focus on resolving issues for various customer types.
• Other departmental duties or projects as assigned.

Preferred Qualifications

• Must have the ability to provide documentation verifying legal work status.
• Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries.
• Ability to understand and comply with MRC guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines.