Area Manager – Asset Protection

Area Manager – Asset Protection

Requirements

• Bachelor’s degree in related field preferred or demonstrated experience required
• 5-8+ years’ experience in asset protection, loss prevention, inventory control, security services; multi-unit experience preferred
• 5 years’ experience in managing people leaders
• WZ certification required, CFI certification preferred
• Demonstrated ability to lead effective shrink strategy
• Ability to multi-task, make decisions and provide guidance in stressful situations
• Strong time management skills with the capacity to meet deadlines and adjust to changing priorities
• Effective interpersonal skills both written and verbal with the ability to communicate effectively
• Proficient in exception based reporting, CCTV, and alarm based reporting
• Proficient with MS Office Professional Suite, including intermediate knowledge of Excel
• Ability to travel up to 25%-50%

Responsibilities

• Lead and clearly articulate the vision and values of the organization and the AP department within the assigned area of responsibility
• Develop effective partnerships and interact extensively with multiple teams in cross functional areas including District leadership, Store Management, Service Experience, Inventory Accuracy, Risk Team, VIW Team, and Human Resources
• Evaluate relevant shrink data from multiple sources to identify trends in internal and external theft
• Drive, communicate and monitor store participation and provide Asset Protection awareness on security, safety, shrink reduction initiatives and Asset Protection training topics
• Provide direction and consultation during process rollouts and system enhancements to ensure proper adoption, deployment, and to ensure that all employees are executing the program the way it was designed
• Forecast and problem solve theft related issues and manage complex projects for shrink improvement
• Lead implementation of company shrink programs and directives, including creating specific shrink reduction plans and manages compliance and ensures strong awareness culture is in place in all assigned stores
• Analyze security and safety metrics in area of responsibility and identify/recommend practical solutions to address outliers
• Leverage and dissect all district and departmental activity performance reporting to identify risks and mitigate issues that reduce loss and maximize profitability
• Take a proactive approach to innovate, develop, implement, and manage programs to reduce shortage including preventing and detecting issues of theft and dishonesty
• Manage the implementation of programs designed to protect Company assets from loss due to internal/external theft, fraud and unsafe practices within a designated geographical area
• Direct major external theft cases in partnership with corporate ORC team and Market Organized Retail Theft Investigators to bring swift and effective closure to identified cases and to reduce loss
• Investigate cases of internal and external theft or fraud and conduct interviews when appropriate
• Develop, monitor, and interpret key performance indicators (KPIs) and exception-based reporting to help reduce loss, proactively identify trends and root cause in high shrink locations
• Conduct and manage district internal investigations & dishonest employee interviews
• Investigate external incidents (i.e. burglary, ORC activity and major thefts) develop action plans if needed, Conduct and manage all external apprehension programs and appropriate case documentation in the district
• Quality control of investigations to ensure proper evidence is retained and secured and all Nordstrom guidelines are followed
• Effectively address, communicate and respond to security incidents, including potential and actual workplace violence incidents, burglary alarm events, protests and civil unrest
• Maintain a safe work environment for all customers and employees by providing safety and emergency preparedness training to store teams and key leaders, ensuring all safety guidelines are being met, and taking action on any safety concerns within the district
• Conduct appropriate testing of the incident response plans
• Conduct training of the incident response plans and escalation of high-risk incidents when necessary to EMT
• Support an environment of Transparency, Diversity and Inclusion
• Recruit hire and train best in class Asset Protection teams in multiple locations
• Provide valuable mentorship and feedback to build teams with potential for growth responsibility and oversite for all onboarding, training, and compliance of state certification requirements
• Develop AP team competency in internal and external investigations, auditing, shortage reduction programs, AP awareness programs and system controls
• Influence and educate cross functional partners related to critical controls and influencers of inventory shrink

Preferred Qualifications

• Multi-unit experience preferred