Asset Protection Dir

Asset Protection Dir

Requirements

• Bachelor’s degree
• 7 years experience in retail asset protection or comparable role
• 5 years experience leadership experience with direct report responsibility
• Experience with technology and ability to learn and teach new tools
• 5 plus years experience implementing compliance review processes
• 5 plus years experience multi-store retail experience
• 5 plus years experience working closely with senior leadership
• Experience managing in a matrix environment
• Experience presenting and/or facilitating
• Demonstrated experience analyzing and using varied sources of data to understand underlying drivers of complex problems

Responsibilities

• Ensures all Asset Protection, Safety and Operations programs are properly implemented in stores
• Champions a culture where stores understand and value the relationship between company policies, procedures and guidelines and the customer experience as well as overall financial performance
• Provides direction and consultation during process rollouts and system enhancements
• Travels with RVP to review program compliance and effectiveness during regional store visits
• Assists in coordinating contractors being utilized within assigned Region
• Manages expense accounts in assigned Markets for key controllable expenses (e.g., loss prevention payroll, safety and security, monitoring equipment, chargeable causality, cash short and over, shrink, and damages)
• Attracts, hires and develops talented and diverse team members
• Provides guidance and direction to team members, including setting performance standards and monitoring progress towards goals
• Enables and promotes an inclusive and diverse team and working environment that drives employee engagement and retention
• Embraces the servant leadership approach by empowering others and encouraging two-way communication and the contribution of ideas
• Builds relationships and collaborates effectively with key internal and external leaders and stakeholders, including Regional and Market leadership teams
• Develops and presents communications, frequently to senior leadership
• Ensures stores remain in compliance with all Safety, Security and Hazmat policies and procedures
• Reviews safety and security reporting, identifies root causes of trends, and provides specific and proactive direction to reduce incidents
• Directing the execution of shrink performance goals to budget
• Administers the incident report program for the Region
• Evaluates relevant shrink data from multiple sources (operational, internal, and external) and develops plans to proactively address trends at the Market and Regional level
• Identifies causes of internal or external theft, including Region and Company level trends, and takes all appropriate investigative steps to address the trends
• Directs major external theft cases in partnership with corporate ORC managers and Market Organized Retail Theft Managers
• Coordinates and investigates all aspects of employee theft, controlling losses due to internal theft, in partnership with internal investigation team
• Establishes a culture in the Region of operational excellence, where individuals are constantly challenging themselves and others to make things more efficient for the company and better for customers
• Acts as the first line of contact for recommendations on improvements
• Partners with VPSO and MD to identify store process improvements to help drive better customer service and increased margins
• Utilizes data from Market and Store performance and exception reports to make adjustments to loss prevention and operational processes
• Partners with corporate business units to identify necessary process improvements and study potential solutions
• Reinforces the importance of policies and procedures that are designed to protect the company against unnecessary expense and potential liability
• Negotiates effectively for the organization with internal and external stakeholders and builds relationships with key individuals necessary for collaboration
• Develops and presents communications, frequently to senior leadership, communicating the desired message, at the appropriate level, for the right recipient
• Ensures consistent and timely completion and validation of Loss Prevention, Safety and Operations training classes in stores across the Region
• Ensures appropriate resources, including technology, is being used throughout the Region to identify needed training and/or corrective action
• Trains and mentors Region and Market teams on Safety, Shrink and Operations initiatives, opportunities, and risks
• Provides a clear vision to employees throughout the Region of their role in enabling the organization to deliver the desired customer experience
• Identifies key areas for improvement, then challenges and encourages individuals and leadership teams to close the gaps

Preferred Qualifications

• Experience working and leading in an omni-channel retail environment
• Experience conducting quality reviews/audits
• Experience in using physical security systems (CCTV, EAS, etc)
• LPC/LPQ qualification
• Completion of a certified training program (Wicklander-Zulawski or Reed training)