Assistant Customer Experience Manager
| Company | Weis Markets |
|---|---|
| Location | Souderton, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Ability to supervise associates within the department
- Ability to assume total leadership of the building in absence of store management
- Knowledge of company policies and procedures related to Front End operations
- Ability to enforce cash handling control and security measures
- Ability to assist in onboarding and training customer experience associates
- Ability to utilize the auto-scheduler system for managing associate schedules
- Ability to maintain safety and sanitation standards in the department
Responsibilities
- Promotes excellent customer relations by instilling positive customer focused behavior with associates
- Assists Customer Experience Manager in overseeing all aspects of front-end operations
- Enforces cash handling control and security measures to identify and prevent losses
- Assists Customer Experience Associates with getting change, checking prices, voids, refunds, etc.
- Conducts unannounced audits on cashiers
- Assists store management in onboarding customer experience associates
- Utilizes the auto-scheduler system to update Front End associate availabilities, headcounts, and schedules
- Controls supply costs while ensuring adequate inventory levels to meet business demands
- Directs the flow of customers through the Front End
- Operates front-end scanning equipment and register, performs all related check out procedures
- Assists customer service with answering phone calls with a polite and positive attitude
- Maintains functionality of equipment, hardware, and software
- Communicates all information to cashiers regarding special promotions and sale items
- Maintains knowledge of weekly ads, marketing promotions and store layout
- Oversees safety and sanitation of the parking lot, porch, entrance/exit, and checkout area
- Ensures smooth function of department and store by cooperating with co-workers and superiors
- May assist with baling cardboard or other related duties
- May assist with receiving, unloading, checking-in, breaking-down, and storing deliveries through operation of power jack or hand jack
- Responsible for utilization of all company provided Personal Protected Equipment (PPE)
Preferred Qualifications
-
No preferred qualifications provided.