Assistant – E – Food and Beverage Operation Manager
| Company | Four Seasons |
|---|---|
| Location | Montreal, QC, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- Ability to communicate fluently in English and French, both orally and in writing
- Strong work ethic
- High level of integrity
- Concern for quality
- Cultural sensitivity
- Sense of customer service
- 2 to 3 years’ experience in a similar position
- College diploma in hotel management, administration or related field
Responsibilities
- Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in the restaurant
- Keep tabs on daily house count, arrivals / departures, VIPs and scheduled in-house group activities, locations and times
- Stay up to date on correct maintenance and use of equipment
- Maintain complete knowledge and implement all department policies / service procedures
- Check storage areas for proper supplies, organization and cleanliness
- Establish par levels for supplies and equipment
- Place requests for linens / skirting required for functions and assign staff to transport them to the restaurant
- Check stock of wines / champagnes and order shortages noted
- Review sales for previous day; resolve discrepancies with accounting
- Prepare weekly schedules in accordance with staffing guidelines and labor forecasts
- Conduct pre-shift meetings with staff and review all information pertinent to the daily operations
- Ensure all staff are properly groomed and in uniform
- Constantly monitor staff performance in all phases of service and job functions
- Inspect table set-ups; check for cleanliness, neatness and compliance to departmental standards
- Monitor guest reactions and communicate frequently with service staff to ensure guest satisfaction
- Conduct training programs on the required job functions with criterion expected and department orientation with new hires
Preferred Qualifications
- Good resistance to stress and manage it positively and effectively
- Comfortable in a fast-paced environment
- Demonstrate a very good team spirit
- Interest and ability to provide outstanding service to our internal, external customers and our suppliers
- Excellent presentation and elocution, in French and English, and interpersonal skills to meet the expectations of a high-end clientele
- Attention to detail and ability to multitask in a dynamic environment
- Strong computer skills, including a working knowledge of MS Word, Excel, Adobe and Outlook
- Ability to work long and irregular hours, weekends and evenings