Assistant General Manager - Vault

Assistant General Manager – Vault

6+ Years of proven experience in managing operations. High-end collectibles industry or similar fields a plus.
5+ years experience using a (WMS) Warehouse Management System.
Strong understanding of Operations Management principles, including Supply Chain Management, quality control, and process improvement.
The ability to use data to hold teams accountable for SLA’s and overall performance standards.
Excellent data skills that drive the pursuit of continuous improvement including using Docs/Excel.
Exceptional attention to detail, with a strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions.
Experience in strategic planning, setting goals, and implementing operational excellence.
Excellent leadership and team-building skills, with a proven ability to manage managers/supervisors and motivate teams.
Customer centric approach to operations leadership. Demonstrated track record of delivering superior customer experience.
Strong written and verbal communication skills.
Experience in managing through uncertainty and a dynamic, changing environment. Comfortable working with insufficient or imperfect information.
Ability to work flexible hours, including weekends, to meet business needs.
Ability to work under pressure and manage multiple projects simultaneously in a fast paced environment.

Provide strategic direction and oversee all operational aspects of the facility ensuring customer SLA’s are met daily/weekly.
Develop and enforce operational policies and procedures to optimize workflows, inventory management, and logistics, ensuring the efficient handling and storage of collectibles.
Develop and manage comprehensive training programs that cater to both existing and upcoming recruits.
Build and lead a highly skilled and dedicated team, including operations staff and support staff. Foster a positive work environment, promoting teamwork, professional growth, and a strong commitment to the organization’s mission.
Oversee the warehouse management system (Korber), ensuring accurate tracking, cataloging, and documentation of collectibles.
Implement measures to prevent loss, damage, or theft, and conduct regular audits to maintain inventory integrity.
Identify opportunities for process improvement, WMS integration, and innovation to enhance operational quality and efficiency.
Stay informed about advancements in collection management systems and related technologies.
Serve as the operations liaison for cross-functional stakeholders (product / engineering, customer service, business development, etc.).
P&L responsibility for variable costs of operational activities.
Own quality, service, and employee engagement KPIs.
Lead by example and be a champion of all company policies, including safety, attendance & security.