Assistant Manager – Service Experience
| Company | Nordstrom |
|---|---|
| Location | Allentown, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- A track record of successful results, for example, strong productivity and achievement of goals
- Strong organizational, delegation and follow-through skills
- Clear and effective written and verbal communication as well as strong interpersonal skills
- The ability to prioritize multiple tasks in a fast paced environment
- Proficiency in multiple operating systems such as, MS Windows, iOS and Android
- A high school diploma, or equivalent (preferred)
Responsibilities
- Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience
- Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes
- Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives
- Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization
- Assist with protecting security and privacy of customer information including education, compliance and disposition of issues
- Perform all Service Experience, Cash Room and Communication procedures as applicable
Preferred Qualifications
- A high school diploma, or equivalent (preferred)